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Resources and Tips

What information do I need to start my application?

Full name, SS#, DOB, Email address, Phone #, Service address, Mailing address & Date for order request.

When will my start, stop, or transfer request be processed?

We will make every effort to process your order automatically while you are online. If we cannot process your order automatically, don’t worry. Your order will be delivered to our Customer Services Dept. for processing and a representative will contact you if they need additional information in order to complete your order. If the electric service at the address requested is disconnected or if new equipment is needed to establish service, it may take longer to process. Our customer service department will contact you with information if this is the case.

Will there be a security deposit charged on my account?

A new applicant for residential service may be required to make a cash deposit as a condition of obtaining service unless applicant’s creditworthiness is established in accordance with Indiana Utility Regulatory Commission Rules. The Company may require a cash deposit from an existing Customer when such Customer has been mailed two (2) consecutive disconnect notices or three (3) non-consecutive disconnect notices within the preceding twelve (12) months, or when service has been disconnected for nonpayment. If you are charged a security deposit AES Indiana will mail you additional information regarding your security deposit.

If I am charged a security deposit how can I get it refunded?

In general, customer deposits are refunded when the customer has not had a delinquent bill out of the last nine (9) consecutive bills; or has not had two (2) delinquent bills out of the last twelve (12) consecutive bills.

Can my spouse or another person request service on my behalf?

If you are an existing customer and your spouse or another person is already listed on your account, they may be able to complete your service order. We do not otherwise recommend sharing the type of personal information required to complete your service order.

How far in advance should I make my service order request?

We recommend placing your order about a week in advance of the date you are requesting service be placed in your name. However, on most occasions we are able to accommodate service order requests right up to the date of your order due to our Advanced Metering Infrastructure (AMI).

How can I manage my account once I have established service?

AES Indiana will send you a service order confirmation email which will contain options for managing your account, including how to create an online account which is the quickest and easiest method to manage your account.

Need help with a residential service request?

Have questions about connecting, disconnecting, or transferring service that are not addressed above? We are always here to help. To contact AES Indiana Residential Customer Service please call the numbers below.

Residential Customer Service Line: 888.261.8222 or 317.261.8222

8 a.m. to 5 p.m., Monday - Friday. Closed weekends.